Our Support Policy outlines how we provide assistance post-purchase. We cover support exclusively for Satoshi Tools products. Support is via tickets on our website. Requests are processed on business days from 9:00 to 18:00 (GMT +3). Occasionally, response times may vary. For technical issues, some information may be required. However, we prioritize your privacy and recommend safeguarding sensitive data. Our support service includes general advice and solving licensing problems. However, it excludes technical inquiries, installation/configuration, customization, and other non-product-related matters.